Beschreibung

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Firma: SEGULA Technologies

UNTERNEHMENS-ID: 15633
Stellenausschreibungs-URL: https://de.linkedin.com/jobs/view/customer-research-analyst-m-f-d-automotive-at-segula-technologies-4417664024?position=7&pageNum=15&refId=LYLH8YZ7nMNI1upZhlqu%2Fg%3D%3D&trackingId=P5ebc0vSHPzFfDPIa94ojA%3D%3D

Karrierestufe

Keine Angabe

Beschäftigungsverhältnis

Vollzeit

Tätigkeitsbereich

Forschung, Analyst und IT

Branchen

Ingenieurdienstleistungen
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Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues.
Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures.
Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.
Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling.
Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners.
Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team.
Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus.
Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA).
Experience with survey and feedback platforms (e.g. Qualtrics, Medallia).
Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI)
Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
High level of initiative, adaptability, attention to detail, and teamwork orientation.
Willingness to travel domestically and internationally as required by the role.

SEGULA Technologies est un groupe d’ingénierie mondial, au service de la compétitivité de tous les grands secteurs industriels : automobile, aérospatial, énergie, ferroviaire, naval, life sciences et télécoms. Présent dans plus de 30 pays, fort de ses 140 implantations dans le monde, le Groupe privilégie une relation de proximité avec ses clients grâce aux compétences de ses 15 000 collaborateurs. Ingénieriste de premier plan plaçant l’innovation au cœur de sa stratégie, SEGULA Technologies mène des projets d’envergure, allant des études jusqu’à l’industrialisation et la production.