Beschreibung

Level 2 Technical Support Engineer – Europe (On-site | Relocation Required | German, Italian or Spanish Fluency Required)

Job Description

As a Level 2 Technical Support Agent, you will provide advanced technical support for complex vehicle issues and act as a key escalation point for Level 1 teams and dealers.

Provide second-level technical support for complex vehicle issues
Support Level 1 agents and assist dealers remotely in resolving advanced cases
Diagnose and resolve complex technical issues across vehicle systems
Collaborate with Technical Delegates, Engineering, Quality and Suppliers
Contribute to improving repair efficiency, service quality and customer satisfaction
Support technical investigations and contribute to root cause analysis

Your role has a direct impact on customer satisfaction, service quality, repair time and cost efficiency.

Work Setup (Important)

The role is assigned to one specific country: Germany / Italy / Spain
Activity is performed on-site within client infrastructure in that country
Relocation to the assigned country is required
No cross-country travel is involved

Key Responsibilities

Handle technical tickets from assigned language markets (e.g. English / Italian networks)
Provide remote support and guidance to dealers
Escalate and coordinate complex cases with internal stakeholders
Monitor open technical issues and trigger technical discussions when needed
Support Technical Delegates in field activities when required
Ensure continuity of service by supporting team workload when needed
Apply internal processes (e.g. ITEM) to provide solutions and reduce ticket volume
Manage a minimum of ~3 tickets/day as Level 2 (plus additional Level 1 support during peak phases)

Qualifications

Technical Requirements:

Strong experience in aftersales automotive and technical diagnostics
Solid knowledge of automotive systems and diagnostic tools (e.g. Diagbox, wiTECH)
Ability to read and interpret wiring diagrams and technical documentation

✔️ Expertise in at least one of the following areas:

Chassis & Body
Telematics / Connectivity / OTA updates
Low emission vehicles (LEV, PHEV, etc.)
Engine & Gearbox (Gasoline/Diesel)
Ability to analyze complex technical issues and provide structured solutions
Good English communication skills (written and spoken)

Soft Skills:

Customer-oriented mindset and cost awareness
Strong organizational and coordination skills
Ability to work with cross-functional teams
Clear communication and knowledge-sharing abilities
Autonomous, proactive and well-organized

Languages:

Mandatory: Fluent in the local language of the assigned country

(German / Italian / Spanish)

Contract:

Initial contract: 6 months
Possibility to extend up to 24 months, depending on project visibility

Collaboration:

Open to B2B collaboration as well as standard employment

Please specify in your application the country you are applying for.

Bénéfices

Une carrière aussi enrichissante qu’inspirante

Des formations passionnantes pour ne jamais cesser d’apprendre

Une communauté à l’écoute de vos idées

Le respect de votre équilibre vie pro / vie perso

Participez à la vie chez SEGULA

Company Description

Expand your playground with a fast-growing global engineering group.

At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company for which innovation is inseparable from engineering. New forms of mobility, autonomous vehicles, the factory of the future, augmented reality. These are the daily concerns of our 15,000 ingenious talents in over 30 countries.

Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at SEGULA you will find the opportunity that will give new meaning to your career.

Make your move, Join us!

For more information access: https://www.segulatechnologies.com

At SEGULA Technologies, diversity, fairness and inclusion are at the heart of our HR policy. Our jobs are open to everyone, regardless of gender, social and cultural background, sexual orientation, religious beliefs or disability.

Offres d’emploi similaires